I didn't see anything so I called and spoke with Brittany Simonelli on 8/23/16 she said she doesn't see my name so if I cancelled it then it is cancelled. I cancelled my warranty on the car a week after I purchased it, Jonathan told me I'll see the reimbursed money in my account and this was in August. Poor customer service especially from the finance dept. Yea, I believe Toyota Direct was ripping me off!!! The next day we called two different toyota dealerships and Firestone and were quoted the following different prices for the same work: 226.00, 197.00 and 107 at Firestone. So he 'only' charged me 34.00 of the 90.00 and put my old sensor back on. So now I can spend 90.00 for nothing, or 270? Fortunately, I peeved the service guy off, by suggesting he was ripping me off because I was a lady - and he decided they would refuse to do the work (that was probably already done by this time). I was shocked to hear the price they wanted to charge me was 3 times what I was lead to believe - 270.00, for one sensor replacement. I said go ahead, and he told me they would let me know cost before work began. The person that checked me in told me it was a 90.00 diagnostic fee, but that should about cover the cost of replacing one of the TPM sensors. I brought my 2010 Corolla in because one of my TPMS was malfunctioning. Toyota direct is a joke and lies constantly about their sales. I just want justice because now I am put into a lease car by a company in Michigan through Toyota and cannot afford to pay the payment because Toyota direct is still making me pay for the car that blew up. Then when wanting to talk to higher ups the manager of Toyota said their is no higher up he was the end of the change but then also mentioned he had a boss, no one took me serious due to by age and was manipulated to the point of no return. The dealership played circle games with me and had me on the phone for 4 hours straight saying they had no record of my purchase and I was stranded in another state with no transportation when the salesman Robert Cordell promised i would be taken care of and had a warranty. Due to this happening the day after christmas I had only money to pay my bills and had to max out my first credit card to pay for a tow to the nearest Toyota in Michigan when I was traveling and from Ohio. I contacted Toyota so I could use my warranty to pay for roadside assistance and take care of the problem, I am then told I have no warranty and no one will help me. After that I was very upset with the service.ΔΆ months and 15 days later after the purchase of the car the engine blew up while I was traveling to Michigan to visit family. Not only thatI asked the car to be ready the next day at noon for me to take and also had to wait two hours for the car to be detailed. He took advantage of me buying the car on my own for my 18th birthday. He finally convinced me since they gave me a warranty to stick with them so I did. He assured me it was stupid to go to a mom and pop place because Toyota offered a warranty and would take care of all my needs. Well after reviewing the car and going inside I told him I was looking into other cars with less miles and less money. That day the salesman Robert Cordell the one I spoke with on the phone was shocked I got the loan but continued to show me the 2007 scion tc. I then got a loan through my bank the next day and called them saying i was coming to look at the car. The salesman told me even with money down there would be no way I could afford the car I wanted and get in financed. I called the day before and asked about the car i wanted to purchase but also informed the salesperson I was looking into other options but wanted to come look at the car. I went to toyota direct to purchase a car for my 18th birthday.
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